This article covers the most common issues that may occur when using the launcher, downloading updates, or starting the game, along with ways to resolve them.

◆ Launcher Startup Issues

⚠️ The launcher does not open or shows an error on startup

Solution: make sure you are using Windows 8.1 with all updates installed or a newer version of Windows. Windows 10 or Windows 11 is recommended.

⚠️ White screen or server connection error

After starting the launcher, nothing appears, a white screen is displayed, or a server connection error occurs.

Solution: delete the DATA folder from the launcher directory, then start the launcher again.

⚠️ An infinite loading spinner appears after starting the launcher

Solution:
  1. Open Command Prompt (CMD) as administrator.
  2. Run the following command:
reg delete "HKCU\SOFTWARE\AionEmpire" /v "launcher_node_cache_v1" /f

⚠️ "Account not activated"

Solution: confirm the email address used during registration. Check all folders in your mailbox, including Spam, Junk, and other automatically filtered folders.

⚠️ "launcher.exe file not found"

Solution: reinstall the launcher by downloading the latest version from the official website.

◆ Game Download and Update Issues

⚠️ Errors while downloading the game or updates

Solution:
  1. In the launcher settings, switch the download method to HTTP or TORRENT, depending on which method is causing the error.
  2. If changing the download method does not help, switch the launcher language to connect to alternative download servers.

⚠️ Very low download speed

The game downloads very slowly or the download cannot be completed.

Solution: make sure the Read-only attribute is disabled for the entire game folder.

⚠️ Failed to onDownloadProgress:failed to add torrent: WinHttpReadData failed (36)

Solution: change the download method and launcher language, then completely restart the launcher.

⚠️ Problems with downloading, updating, or installing the game

Try the following steps in order:
  1. Restart the launcher.
  2. Restart your PC or router.
  3. Disable any software used to bypass network restrictions.
  4. Try using a mobile internet connection.
  5. Try connecting through a VPN.

◆ Game Startup Errors

⚠️ "Could not connect to update servers"

This error usually occurs when third-party software interferes with or blocks the anti-cheat.

Solution:
  • Add the game to your antivirus exceptions or temporarily disable the antivirus.
  • If you use software to bypass network restrictions, add the game to its exceptions or temporarily disable such software.

⚠️ "Missing DLL game_presence"

Solution: install Microsoft Visual C++ Redistributable (x64), then restart your PC.

⚠️ "Failed to start process"

Solution:
  1. Add the game folder to your antivirus exceptions.
  2. Delete the bin32 and bin64 folders.
  3. Open the launcher settings and run a game file verification.

⚠️ "Update is pending, please close all games"

Solution: restart your PC, then open the launcher again after Windows has started.