This article covers the most common issues that may occur directly in the game, along with ways to resolve them.

◆ Game Startup and Connection

⚠️ Black screen or the client closes after launch

Try the following:
  1. Open the properties of bin64/guardclientlauncher.exe and enable Windows 7 compatibility mode.
  2. If the issue persists, select the 32-bit client (x32) in the launcher settings.

⚠️ The game does not connect to the server or character selection screen

Solution: open the launcher settings, select a different proxy, and launch the game again.

◆ Interface and In-Game Features

⚠️ Font issues in the game

Step 1 — verify the game files
  1. Close the game client.
  2. In the launcher, select Check Files.
  3. After the verification is complete, close the launcher.
  4. Launch the game again.
Step 2 — enable UTF-8 support

If the issue persists:

  1. Press Win + Rand enter:
    control intl.cpl,,1
  2. Alternatively, go to Settings → Time & Language → Language & Region.
  3. Open Administrative language settings → Change system locale.
  4. Check Beta: Use Unicode UTF-8 for worldwide language support.
  5. Click OK and restart your PC.

⚠️ General chat is missing in the game

Solution: select a different proxy in the launcher settings, then fully relog into the game.

⚠️ Quna was not received, the store does not open, or a store connection error appears

Solution: select a different proxy in the launcher settings and relog into the game.

◆ Siel's Aura

⚠️ Purchased Siel's Aura is not displayed in the game

Solution:
  1. Check your Siel's Aura status using the .prem chat command.
  2. If Siel's Aura is not active, fully close the game client, launch the game again, and repeat the check.

⚠️ The Siel's Aura icon disappears

Solution: this is a visual issue specific to this version of the game. The missing icon does not affect Siel's Aura functionality and requires no further action.

◆ Settings and Performance

⚠️ Game or sound settings are not saved

Solution:
  1. Do not use third-party versions of System.cfg — use only the official file.
  2. Try deleting the System.cfg file.
  3. Make sure the Read-only attribute is disabled for System.cfg.
  4. After changing your settings, close the game using the standard Exit option in the game menu.

⚠️ FPS drops to 30 or below after spending a long time in one location

Solution: this is a known behavior of this client version. Relog into your character or move to another location.

⚠️ Mouse issues, freezing, stuttering, or FPS drops

This issue may occur when the mouse polling rate is set too high.

Solution: open your mouse driver settings and set the polling rate to below 500 Hz.

⚠️ Two game windows move simultaneously

This issue is related to changes in the Discord overlay.

Solution: disable the Discord overlay or switch it back to the old overlay style.